Terms of Service

Introduction

Here at Carbon Kitchen we collect, process and store personal data for a range of business purposes. Data subjects include customers, suppliers, partners, employees, clients and other stakeholders and individuals.

Bearing in mind Carbon World Ltd / Carbon  Kitchen ’s commitment to uphold the rights of the individual as enshrined in law, our data security policy is designed to protect all past, current and future employees, customers, or partners, from illegal or damaging activity conducted by others using their personal data.

Our data security policy outlines how Carbon World Ltd / Carbon Kitchen  will endeavour to guard and protect all personal data. It also sets out to raise the awareness of staff members in relation to the ways in which GDPR impacts their use of individual’s personal data.

This policy applies to all data processing activities involving Carbon World Ltd / Carbon  Kitchen , and includes activities or systems related to both internal business operations, as well as external relations and any third-party agreements.

Please note that Carbon World Ltd / Carbon Kitchen ’s data security policy applies to all employees, and this policy may be subject to review and amendment on a regular basis. For more information about this policy and its overall implementation, consult our Data Protection Officer.

This document is subject to regular review to ensure ongoing regulatory compliance.

 

Personal data

Personal data encompasses any type of information that relates to an identifiable individual. Various types of personal data Carbon World Ltd / Carbon Kitchen may collect, store and process could include:

Contact details

Financial information

Educational background

Certifications

Skills

Nationality

Job title

The above list is by no means exhaustive, and should be used merely as a point of reference from which a working definition of personal data can be established and further developed.

Purposes of personal data


Carbon World Ltd / Carbon Kitchen uses personal data for a range of various purposes. These purposes may include:


Financial

Administrative

Business purposes

Carbon World Ltd / Carbon  Kitchen must carry out a range of functions and processes as part of our operational activity. Data kept in relation to these activities falls under the category of data for business purposes, which includes information of the following nature:


Operational
Compliance
Policy adherence
Marketing

 

Fair processing

At Carbon there will be occasions when employees will need to process personal data; however, processing activities must always be carried out in a fair and lawful manner that is compatible with the rights of each corresponding individual. Consequently, we should avoid processing the personal data of any individual who has not provided us with explicit consent.

Our company must strive to obtain explicit consent at all costs, and we must clearly identify to the individual what data is being processed, why we need to use it and who will have access to their data. These factors must be identified and clearly reiterated to the individual at the point of request for consent.

It’s worth noting there may be exceptional circumstances in which we are asked to process sensitive personal data without consent. An example of an exceptional circumstance could include legal obligations we may need to carry out to comply with health and safety regulations.

 

Carbon World Ltd / Carbon Kitchen  endeavours to take all actions necessary to ensure that all personal data we obtain, process and store is accurate, relevant and adequate in relation to the reason in which we asked for that information. We should not hold excessive or irrelevant data on any individuals, and we will not process any personal data for a purpose unrelated to the purpose in which the relevant individual has consented to the processing of their data.

In General

 

Carbon World Ltd which is Carbon-kitchen.co.uk /Carbon World Ltd  subscribe to the technologies that make this Website visible and operational to the public.  This document governs your relationship with . Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites wix  and other apps use to deliver the service, which are not operated by .our Online Store URL. Carbon World Ltd / Carbon Kitchen  has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

This Privacy Policy describes how carbon kitchen.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

  • Disclosure for a business purpose: shared with our processor Wix yOrder information

  • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Wix

Customer support information

Examples of Personal Information collected is to:-

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: 

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

 EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

GDPR

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Carbon World Ltd, 71-75 Shelton Street , Covent Garden , London, WC2H 9JQ, United Kingdom

Last updated 28 Dec 2020

Non refundable cancellations 
Where there is a not a technical error with the order, as our Kitchen is a pre order weekend delivery only kitchen, and made to order service, we do not offer refund of  payments without  24 hours notice of cancellation.  Day before orders made via external platforms will be subject to cancellations as outlined on the website. 

Shipping policy

Delivery is free in the delivery free zone. Additional charges will apply to those outside the zone. 


Where delivery costs are charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Refund shipping policy
Where there is a not an issue or technical error with your order as our Kitchen is a pre order / made to order service we are unable to cancel orders or refund payments without  48 hours email notice of cancellation

Allergen Statement

Whilst we try our best to keep ingredients separate, we can’t guarantee that any of our products are suitable for those with allergies and our dishes may contain traces of certain allergens. For a full list of allergens in each dish please feel free to get in touch orders@carbon-kitchen.co.uk